Returns & Exchanges

At iTokri, we celebrate the spirit of Indian craftsmanship and want you to love your purchase; if you are not entirely satisfied, we offer a seamless 15-day return and exchange policy. We ensure that every handcrafted piece finds its perfect home, providing a hassle-free process for our global community of craft lovers.

Return Process

• 1.
  Initiate Request

  Visit our 'Returns Center' or email our support team within 15 days of delivery with your order ID and images of the product.

• 2.
  Quality Inspection

  Our team will review your request to ensure the item is unused, unwashed, and retains all original artisanal tags and packaging.

• 3.
  Reverse Pickup

  Once approved, we will arrange a complimentary reverse pickup from your address through our trusted courier partners across India.

• 4.
  Refund or Exchange

  After the item reaches our warehouse and passes quality checks, we will process your full refund to the original payment method or ship your exchanged item.